RICHING3D / Customer information
Returns & Refunds
Returns, explained clearly.
Draft prepared 13 November 2026
30-day unopened return policy
You may request a voluntary change-of-mind return within 30 calendar days after receiving your retail order. Items must be unopened, unused, and in their original packaging with seals intact. Opened or used items are not eligible under this voluntary policy. These conditions do not restrict mandatory withdrawal rights or remedies for faulty, damaged, or incorrectly supplied goods.
Contact us before returning
We recommend contacting us by email at support@riching3d.com or WhatsApp at +86 137 6047 3650 before sending a return. Include your order number, items concerned, and the reason for your request; photos are helpful for product issues. We provide the designated return address and instructions for your order. Do not automatically return goods to our business address. Contacting us for routing instructions does not make statutory withdrawal subject to discretionary approval.
Return shipping and original delivery charges
For a return due to change of mind or another non-quality reason, the buyer pays the return shipping cost. For an eligible return, we refund the returned goods and the original outbound shipping charge. If you return only part of an order, contact us so the allocation of the original shipping charge can be confirmed; mandatory refund requirements take priority. Costs and remedies for faulty, damaged, or incorrect goods are handled separately under applicable law.
Faulty, damaged, or incorrect goods
Contact us with your order details and available photos if an item is faulty, arrives damaged, or differs from your order. We will review the issue and explain the appropriate remedy. Opening packaging does not by itself remove these rights, and statutory claims are not limited to the voluntary 30-day window.
Refund handling
Refunds are normally made to the original payment method unless otherwise agreed and permitted by law. We will explain the return and refund arrangements for your request. Mandatory refund deadlines and remedies take priority over this voluntary policy.
Mandatory consumer withdrawal rights
Where EU consumer distance-selling rules apply, qualifying consumers generally have 14 days after delivery to notify us of withdrawal without giving a reason. Opening ordinary packaging does not automatically remove that right. Notify us clearly by email, identifying your order and goods; you may use the optional notice below. Return goods without undue delay and normally within 14 days after notification. Refunds are made without undue delay and normally within 14 days after notice; where permitted, we may withhold payment until we receive the goods or evidence of return, whichever comes first. Handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a lawful deduction for diminished value. Legally defined exceptions may apply. Other mandatory consumer rights remain unaffected.
Optional withdrawal notice
To: Shenzhen Riching Trading Co., Ltd., support@riching3d.com, Room 2102, Building 6, Jiahua Lingyu Plaza, Longhua District, Shenzhen, Guangdong, China. I give notice that I withdraw from my contract for the following goods: [goods]. Order number: [number]. Ordered on / received on: [dates]. Consumer name: [name]. Address: [address]. Date: [date]. Signature only if submitted on paper. This business correspondence address is not necessarily the parcel return address.
Custom printing and business purchases
The voluntary unopened retail return policy does not automatically apply to custom printing or wholesale purchases. Changes, cancellation, and return arrangements are agreed for the relevant order, subject to mandatory law. Goods made to customer specifications or clearly personalised may fall within a statutory withdrawal exception; this does not remove rights for defective or non-conforming goods. Contact us promptly about changes so we can review the production stage.