RICHING3D / Customer information
Shipping Policy
Preparation, dispatch & delivery.
Draft prepared 13 November 2026
Retail preparation: 7–15 days
Retail orders are normally prepared for dispatch within 7–15 days after payment confirmation. This is preparation time, not delivery time; carrier transit and customs processing are additional. Any different product-specific preparation period will be stated in the listing or confirmed before ordering. We will contact you if we become aware of a delay affecting your order.
Transit time and required dates
Transit time varies by destination, shipping service, and customs processing. Contact us before ordering if you need an item by a particular date. A requested date is not a confirmed delivery commitment unless expressly agreed.
Destinations and shipping charges
Availability and shipping charges depend on the products, quantities, and delivery address. Review the shipping information and total displayed at checkout or in your quotation. If no shipping option is available, contact us before placing an order. A destination being listed on this website does not itself confirm delivery availability.
Taxes and import charges
Review the tax and delivery information shown at checkout or in your quotation. Ask us before ordering if it is unclear whether import duties, taxes, or destination charges are included. These details must be confirmed for the relevant order.
Address corrections and shipment issues
Check your delivery address and contact information carefully. Contact us promptly if an address needs correcting or a shipment appears delayed, missing, or damaged. We will review the order and shipment information with you. This does not limit remedies available under applicable law.
Custom printing and wholesale
Preparation time, production schedule, shipping method, charges, and delivery arrangements for custom printing and wholesale orders are confirmed in the quotation or order agreement. The retail preparation estimate does not automatically apply.
Shipping support
Email support@riching3d.com with the product details, destination, or order number. Return addresses are assigned by order; our business address is not an automatic return destination.